SHIPPING & RETURNS

THE FLOW STATE OUTDOORS EXPO - TICKETS

Returns Policy:

We understand that sometimes plans change. However, for event tickets purchased through our website, please note that all sales are final and non-refundable. This policy is in line with the Australian Consumer Law regarding non-refundable goods and services.

Australian Consumer Law:

In accordance with the Australian Consumer Law, certain consumer guarantees apply to the sale of goods and services. However, these guarantees do not extend to non-refundable event tickets. As such, we are unable to offer refunds for event ticket purchases unless required by law.

Shipping Policy:

Thank you for choosing to purchase event tickets from us! As these are digital download products, no physical shipping is required. Upon completing your purchase, you will receive an email containing your event tickets. Please ensure that the email address provided during the checkout process is accurate and accessible. If you do not receive the email with your event tickets within a reasonable timeframe, please check your spam or junk folder, and if you still cannot locate it, please contact our customer support team for assistance.

Please note that the event tickets are typically sent to the email address associated with your purchase within 24 hours of completing your order. If you have any questions or concerns regarding the delivery of your event tickets, feel free to reach out to our customer support team, and we will be happy to assist you.

We appreciate your business and hope you have an enjoyable experience at the event!

Privacy policy:

At Flowstate Productions, we are committed to protecting your privacy and ensuring the security of your personal information. When you visit our website, we may collect certain data for future events. This may include your name, email address, and any other relevant information necessary for event registration and communication purposes.

We assure you that any information collected will be used solely for the purpose of organising and managing and marketing future events.

By using our website, you consent to the collection and use of your information for the stated purpose.